Happiness Guarantee

Baked with Love, Backed by Happiness

At Brownie Heaven, your happiness really matters to us. Every box is handmade to order, packed with care, and baked to melt knees — not trust.

Sometimes things go wrong. Couriers drop parcels, boxes go missing, or brownies take a tumble. When that happens, we don’t hide behind small print — we make it right.

When Royal Mail once lost a £300 wedding order, we didn’t panic or pass blame — we switched the ovens back on, rebaked the entire lot overnight, and delivered them ourselves the very next morning. Because when people are counting on brownies, we don’t let them down. 

Brownie Heaven Wedding Table

If you’re ever unhappy, just let us know within 5 days. We’ll replace your order or refund you in full once the brownies are returned in their original packaging — no guilt, no awkward questions, no drama.

We’re a small bakery with big hearts, and we’ll always go above and beyond for kind customers. That’s our Happiness Guarantee — baked with love and backed by fairness. ❤️

 

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