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How Quick can you Deliver?

All delivery dates are shown on the checkout pages, please bear in mind these are aimed for delivery in no courier is guaranteeing delivery.

We will aim to dispatch in time to meet your delivery date. If you require for a certain date at the latest then set the date 2 days before you require your order.

If your delivery is required outside of the UK then please set a delivery date for at least 7-14 days from day of order.

The brownies are good for at least 14 days from receipt, and we believe actually get better due to the amount of chocolate in them, the flavours seem to develop more over time. If you require the order before the delivery date shown on the product page then please contact us and ask if we may be able to help dependant on the product.

We do not offer same day delivery as everything is baked to order.

How Much do you Charge for delivery?

Free standard delivery is available for dates given at checkout delivery will occur in a 5 day time frame with standard delivery, named day and express deliveries start at £3.95 for UK shipping and delivery is 1-2 days from dispatch. 

International delivery is from £14.95 depending on where in the EU the brownies are required.  All shipping prices are calculated at checkout.

How Can I Track my Order?

You will receive an email either from us or a text/email from the courier giving all tracking information and expected delivery.

Tracking numbers will be attached to your order at dispatch.

DPD send a text/email with an hour delivery window.

Royal Mail send a text/email with a four hour delivery window.

Evri send a text/email with a two hour delivery window.

I've made an error on my order can you change it?

If you've made an error on your order, either delivery date, wrong product, wrong name, wrong shipping address then please use the contact us form and let us know the problem and what the correct details should be, we'll come back to you during office hours, before your parcel is dispatched. 

If the billing address is incorrect and the purchase has gone through then this will not be a problem, we cannot change the billing address after the order has been processed.

Do you deliver locally?

We can deliver to Alcester where the bakery is based but please contact us first to discuss.

We still do not currently offer a collection service as the bakery is not open to visitors.

Do you deliver Internationally?

We currently deliver to most EU countries. We do not deliver to the Americas, Africa, Asia or Australasia.

The price for delivery will be quoted at checkout. Due to Brexit delivery times have increased, the next delivery date for EU countries 7-10 days from today's day.

The brownies will travel very well and will still be great.

Due to Brexit each parcel must now carry extra paperwork with EORI codes and product codes.

Each of our parcels will have the correct paperwork attached.

Who delivers the brownies?

We currently use a combination of Royal Mail, DPD & Evri to deliver most packages.

We will use Royal Mail for delivery to the Northern Ireland, parts of Scotland, the Channel Islands and the Isle of Man.

All of our parcels are fully tracked, and the shopping cart that we use will send delivery notices with Evri & DPD.

DPD will send a one hour window to your mobile phone, and Royal Mail will send an email with a morning or afternoon delivery time frame.

If you have a preference for delivery company please let us know when ordering.

How long do the brownies last?

Brownie Heaven brownies are good for at least 14 days from RECEIPT, they should be stored in a refrigerator and can also be frozen for up to 3 months. Giving a longer shelf life,

Brownie Heaven contain so much chocolate they go solid like chocolate when cold.

We recommend when serving remove from the fridge and bring up to room temperature for two hours prior, or microwave each brownie for 20-30 seconds to bring back the goo. 

Please note we state 14 days to cover every eventuality within the post and them not been stored in a fridge, the brownies will last a lot longer in the fridge and we believe due to the very high chocolate content they develop more of a chocolate flavour.

With most Brownie Heaven customers they never last that long once they are delivered as they are quickly devoured!

Do you sell the Brownies individually?

We don't offer the brownies in any box sizes smaller than 6 (4 for some Subscriptions and products).

We offer mixed selections but these are what are available on the day, if you would like to request the exact brownies that go in a mixed box then please contact us as these will need to be priced specifically to the requirements.

Are your Brownies Free From?

We can't gaurantee any of our brownies are free from, as various allergens are used in the bakery, for a full detailed list please see the Allergens list.

We make Vegan brownies which are also made with gluten free flour, but as we are not a gluten free bakery we cannot guarantee that they are free from.

I can't find the macro nutrients ?

We  add the macro nutrients for products as and when required, please just message us and request the info and we will add it to the product you require.

Are your Brownies vegetarian?

All of our brownies are suitable for vegetarians except, Snuckers, Snuckers Scotch Caramel Egg and the Double Decker, any specials that appear and use marshmallow will also not be suitable for vegetarians. 

Are your Brownies Halal?

All of our brownies are suitable for those who follow a Halal diet, except any containing alcohol such as Irish Creme (Baileys), Guinness, Cotswold Whisky, Rum, Cognac, Irish Creme Slab and also any brownies containing marshmallow, such as Snuckers, Snuckers Scotch Caramel Egg, and the Double Double Decker.

What is your environmental policy?

We are on a mission to reduce our carbon foot print, we have reduced the use of plastics within our bakery as much as possible.

We recycle our cardboard and use boxes made from recycled board wherever possible.

Our gift boxes are often used again. We have stopped using vinyl tape with packages and only use kraft paper tape.

We will continue to look at ways to improve and relish any engaging feedback on such matters. We reuse plastic containers that contain products.

We make brownies with British, Butter, Flour, Other Dairy Ingredients & Sugar, the chocolate and cocoa is the finest from Belgium, which is UTZ certified.