All delivery dates are shown on the checkout pages, please bear in mind these are aimed for delivery in no courier is guaranteeing delivery.

The first date shown is always our No Rush Tracked Free Delivery between 7 day window, to send on a specific day hit the collapsable down arrow and all name days and express delivery will show.

On each product page it also states the first available date that we can deliver.

We will aim to dispatch in time to meet your delivery date. If you require for a certain date at the latest then set the date 2 days before you require your order.

Please note that if you select a data for Northern Ireland or the Scottish Highlands select a date at least 2 days before required.

If your delivery is required outside of the UK then please set a delivery date for at least 7-14 days from day of order.

The brownies are good for at least 14 days from receipt, and we believe actually get better due to the amount of chocolate in them, the flavours seem to develop more over time. If you require the order before the delivery date shown on the product page then please contact us and ask if we may be able to help dependant on the product.

We do not offer same day delivery as everything is baked to order.

Free No Rush Standard delivery is available for dates given at checkout delivery will occur in a 7 day time frame with standard delivery. Why is the window so large? We offer this service as we bake everything to order allowing us such a large window allows us to group bakes together and batch bake make it the environmental option.

Named day and Express deliveries start at £3.95 for UK shipping and delivery is 1-2 days from dispatch. 

International delivery is from £14.95 depending on where in the EU the brownies are required.  All shipping prices are calculated at checkout.

You will receive an email either from us or a text/email from the courier giving all tracking information and expected delivery.

Tracking numbers will be attached to your order at dispatch.

DPD send a text/email with an hour delivery window.

Royal Mail send a text/email with a four hour delivery window.

Evri send a text/email with a two hour delivery window.

If you've made an error on your order, either delivery date, wrong product, wrong name, wrong shipping address then please use the contact us form and let us know the problem and what the correct details should be, we'll come back to you during office hours, before your parcel is dispatched. 

If the billing address is incorrect and the purchase has gone through then this will not be a problem, we cannot change the billing address after the order has been processed.

We have two options of packaging, all orders come with our signature packaging or you can upgrade to keepsake gift box packaging on the cart page at checkout. For details of how we package follow the packaging link 🔗

We can deliver to Alcester where the bakery is based but please contact us first to discuss.

We still do not currently offer a collection service as the bakery is not open to visitors.

We currently deliver to most EU countries. We do not deliver to the Americas, Africa, Asia or Australasia.

The price for delivery will be quoted at checkout. Due to Brexit delivery times have increased, the next delivery date for EU countries 7-10 days from today's day.

The brownies will travel very well and will still be great.

Due to Brexit each parcel must now carry extra paperwork with EORI codes and product codes.

Each of our parcels will have the correct paperwork attached.

We currently use a combination of Royal Mail, DPD & Evri to deliver most packages.

We will use Royal Mail for delivery to the Northern Ireland, parts of Scotland, the Channel Islands and the Isle of Man.

All of our parcels are fully tracked, and the shopping cart that we use will send delivery notices with Evri & DPD.

DPD will send a one hour window to your mobile phone, and Royal Mail will send an email with a morning or afternoon delivery time frame.

If you have a preference for delivery company please let us know when ordering.

We accept all major credit and debit cards including American Express.

Also we accept Google Pay & Apple Pay, & Paypal.

In addition we also offer payment plans with Clearpay and Klarna (these are both forms of credit your credit score maybe affected by using these forms of payment)

We do not include any invoices or billing information with our brownies. Since many of our customers send them as gifts, you can rest assured that only the brownies, beautifully packaged, along with a gift card and ingredient list, will be sent.

Brownie Heaven brownies are good for at least 14 days from RECEIPT, they should be stored in a refrigerator and can also be frozen for up to 3 months. Giving a longer shelf life,

Brownie Heaven contain so much chocolate they go solid like chocolate when cold.

We recommend when serving remove from the fridge and bring up to room temperature for two hours prior, or microwave each brownie for 20-30 seconds to bring back the goo. 

Please note we state 14 days to cover every eventuality within the post and them not been stored in a fridge, the brownies will last a lot longer in the fridge and we believe due to the very high chocolate content they develop more of a chocolate flavour.

With most Brownie Heaven customers they never last that long once they are delivered as they are quickly devoured!

We don't offer the brownies in any box sizes smaller than 2 (this size is available in the "Build Your Box' Collection).

We can't gaurantee any of our brownies are free from, as various allergens are used in the bakery, for a full detailed list please see the Allergens list.

We make Vegan brownies which are also made with gluten free flour, but as we are not a gluten free bakery we cannot guarantee that they are free from.

We  add the macro nutrients for products as and when required, please just message us and request the info and we will add it to the product you require.

All of our brownies are suitable for vegetarians except, Snuckers, Snuckers Scotch Caramel Egg and the Double Decker, any specials that appear and use marshmallow will also not be suitable for vegetarians. 

All of our brownies are suitable for those who follow a Halal diet, except any containing alcohol such as Irish Creme (Baileys), Guinness, Cotswold Whisky, Rum, Cognac, Irish Creme Slab and also any brownies containing marshmallow, such as Snuckers, Snuckers Scotch Caramel Egg, and the Double Double Decker.

We are on a mission to reduce our carbon foot print, we have reduced the use of plastics within our bakery as much as possible.

We recycle our cardboard and use boxes made from recycled board wherever possible.

Our gift boxes are often used again. We have stopped using vinyl tape with packages and only use kraft paper tape.

We will continue to look at ways to improve and relish any engaging feedback on such matters. We reuse plastic containers that contain products.

We make brownies with British, Butter, Flour, Other Dairy Ingredients & Sugar, the chocolate and cocoa is the finest from Belgium, which is UTZ certified.