FREQUENTLY ASKED QUESTIONS
All delivery dates are shown on the product page, please bear in mind these are aimed for delivery in the current times no courier is guaranteeing delivery. We will aim to dispatch in time to meet your delivery date. If you require for a certain date at the latest then set the date 1-2 days before you require your order. If your delivery is required outside of the UK then please set a delivery date for at least 7-10 days from day of order. The brownies are good for at least 7 days from receipt, and we believe actually get better due to the amount of chocolate in them, the flavours seem to develop more over time.
If you require the order before the delivery date shown on the product page then please contact us and ask if we may be able to help dependant on the product. We do not offer same day delivery as everything is baked to order.
Charges start at £3.65 for UK shipping and delivery is 1-2 days from dispatch, we also offer before 2pm delivery which is always next day delivery charged at £9.95. Express Next Day Delivery is available on some items from £5.95. Saturday delivery when available is from £9.95 and Sunday delivery is from £12.95.
International delivery is from £14.95 depending on where in the EU the brownies are required.
All shipping prices are calculated at checkout.
You will receive an email either from us or a text/email from the courier giving all tracking information and expected delivery. Tracking numbers will be attached to your order at dispatch.
Please note UPS is over forecasting at the moment due to COVID you may receive a forecast that is a day later than requested however they are generally delivering on time, we have reported this issue to UPS. DPD send a text/email with an hour delivery window. Royal Mail send a text/email with a four hour delivery window.
If you've made an error on your order, either delivery date, wrong product, wrong name, wrong shipping address then please use the CONTACT US form and let us know the problem and what the correct details should be, we'll come back to you during office hours, before your parcel is dispatched.
If the billing address is incorrect and the purchase has gone through then this will not be a problem, we cannot change the billing address after the order has been processed.
We can deliver to Alcester where the bakery is based but please contact us first to discuss. We do not currently offer a collection service as the bakery is closed to all visitors due to the COVID situation.
We currently deliver to most EU countries. We do not deliver to the Americas, Africa, Asia or Australasia. The price for delivery will be quoted at checkout. Due to Brexit delivery times have increased, the next delivery date for EU countries 7-10 days from today's day. The brownies will travel very well and will still be great.
We have currently suspended delivery to Italy, Sweden & Portugal, due to backlog at customs. Due to Brexit each parcel must now carry extra paperwork with EORI codes and product codes. Each of our parcels will have the correct paperwork attached.
We currently use a combination of UPS and DPD to deliver most packages, we will also use Tracked 24 Royal Mail for some packages but will always check on their website if they have issues at certain depots. We will use Royal Mail for delivery to the Northern Ireland, parts of Scotland, the Channel Islands and the Isle of Man.
All of our parcels are fully tracked, and the shopping cart that we use will send delivered notices with UPS when you parcel is delivered. DPD will send a one hour window to your mobile phone, and Royal Mail will send an email with a morning or afternoon delivery time frame. If you have a preference for delivery company please let us know when ordering.
In the current COVID climate we are always striving to find the best delivery company and if we realise a supplier is not performing for a certain post code we will switch supplier.
We don't currently open our bakery doors to the general public, due to the fact that we are trying to keep the bakery as COVID secure as possible.
In the future we plan to open the doors to the public, with a factory shop and small cafe.
Brownie Heaven brownies are good for at least seven days from RECEIPT, they should be stored in a refrigerator and can also be frozen for up to 3 months.
Brownie Heaven contain so much chocolate they go solid like chocolate when cold. We recommend when serving remove from the fridge and bring up to room temperature for two hours prior, or microwave each brownie for 20-30 seconds to bring back the goo.
Please note we state 7 days to cover every eventuality within the post and them not been stored in a fridge, the brownies will last a lot longer in the fridge and we believe due to the very high chocolate content they develop a chocolate flavour. With most Brownie Heaven customers they never last that long once they are delivered as they are quickly devoured!
We don't offer the brownies in any box sizes smaller than 6. We offer mixed selections but these are what are available on the day, if you would like to request the exact brownies that go in a mixed box then please contact us as these will need to be priced specifically to the requirements.
We can't gaurantee any of our brownies are free from as various allergens are used in the bakery, for a full detailed list please see the Allergens list.
We make Vegan brownies which are also made with gluten free flour, but as we are not a gluten free bakery we cannot guarantee that they are free from.
We add the macro nutrients for products as and when required, please just message us and request the info and we will add it to the product you require.
All of our brownies are suitable for vegetarians except, Snuckers, Snuckers Scotch Caramel Egg and the Double Decker, any specials that appear and use marshmallow will also not be suitable for vegetarians.
All of our brownies are suitable for those who follow a Halal diet, except any containing alcohol such as Irish Creme (Baileys), Guinness, Cotswold Whisky, Rum, Cognac, Irish Creme Slab and also any brownies containing marshmallow, such as Snuckers, Snuckers Scotch Caramel Egg, and the Double Double Decker.
We are on a mission to reduce our carbon foot print, we have reduced the use of plastics within our bakery as much as possible. We recycle our cardboard and use boxes made from recycled board wherever possible. Our gift boxes are often used again. We have stopped using vinyl tape with packages and only use kraft paper tape. We will continue to look at ways to improve and relish any engaging feedback on such matters. We reuse plastic containers that contain products
We make brownies with British, Butter, Flour, Other Dairy Ingredients & Sugar, the chocolate and cocoa is the finest from Belgium, which is UTZ certified.
We have reviewed our already strict health and safety policy in line with WHO and the latest Government advice.
We have stopped any visits to the premises by any individuals who do not work for our organisation and have created drop off and pick up zones for our deliveries and parcels.
Touch points and surfaces continued to be cleaned with antiviral products throughout each day.
We will continue to trade, and try and help cheer up the nation with our little treats while it is safe to do so to the latest government advice.
We have had a random visit from the Health & Safety Executive and they were happy with the COVID procedures we have put in place and the products that we use.
Please bear in mind that delivery may take longer than usual due to logistical issues the virus may cause the delivery network. We still deliver to EU countries, but due to BREXIT parcels which used to take 2 days can now take 7 days.