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🚚 Brownie Heaven Shipping Policy

Handmade to order. Delivered as fast as possible — but never rushed.

Dispatch Times

Your brownies are baked fresh for your order. We dispatch as soon as they are cooled, boxed, and ready to travel.
If you select a “Required by” date, we will dispatch so that delivery is expected within 1–2 days of dispatch, subject to the courier’s performance.

Dispatch is guaranteed. Delivery dates are estimates provided by the courier.

Delivery Services & Estimated Timeframes

Royal Mail Tracked 24

Mainland UK: Usually 1–2 working days after dispatch
Isle of Wight, Northern Ireland, Scottish Highlands & Islands: Usually 1–3 working days, and can be longer during busy periods such as Christmas

We subsidise delivery costs to keep them as low as possible for customers.

Responsibility Once Dispatched

Once your order has been dispatched and is in the courier network, delivery is outside of our direct control.
If Royal Mail tracks the order as:

Delivered, or
Delivery Attempted / Address Inaccessible, or
Awaiting Collection / Held at Delivery Office

…then our delivery obligations have been met.

Delivery for Special Occasions

We recommend ordering at least 1–2 days earlier than needed — especially:

In December
For island and remote postcodes
During periods of known courier disruption

Missed Deliveries

If nobody is available to receive the parcel, Royal Mail may attempt delivery again or may hold the parcel at the nearest delivery office.
Brownies are perishable — please collect promptly. We cannot refund orders that spoil due to uncollected or refused deliveries.

What If Something Goes Wrong?

We are a small bakery with big hearts. If the product arrives damaged, incorrect, or not up to standard, please contact us within 5 days — we will always put the product quality right.

However: