Subscription FAQ

This FAQ relates to Brownie Subscription Purchases only for the  

Regular FAQ << click here

or to return to Brownie Club << click here

Einklappbarer Inhalt

What are the options for Brownie Subscriptions?

We offer two types of brownie subscriptions:

  • Prepaid Packages: Choose from 3-month, 6-month, or 12-month subscriptions, perfect as gifts or for treating yourself.
  • Pay-As-You-Go Subscriptions: Flexible and hassle-free, charged monthly until you cancel.

How do Prepaid Packages work?

With a prepaid package:

  • You pay upfront for the chosen duration (3, 6, or 12 months).
  • Deliveries are scheduled on or around the same day each month, as selected at checkout.
  • These packages do not automatically renew, so no surprises when the subscription ends!

How do Pay-As-You-Go Subscriptions work?

With a pay-as-you-go subscription:

  • You’re billed monthly.
  • You can select a different delivery date each month to suit your needs.
  • Subscriptions can be cancelled anytime after the second delivery.

Can I pause my subscription?

Yes! Both prepaid and pay-as-you-go subscriptions can be paused at any time. Just let us know, and we’ll adjust your schedule accordingly.

Can I cancel my subscription?

Prepaid Packages: These are non-refundable once purchased but do not renew after the selected duration ends.

Pay-As-You-Go Subscriptions: You can cancel anytime after your second delivery with no penalties.

 Can I change my delivery date?

Prepaid Packages: Deliveries are automatically scheduled for the same date each month, but if you need to adjust a specific delivery, please contact us in advance.

Pay-As-You-Go Subscriptions: Yes, you can choose your delivery date every month!

What happens if I’m not home to receive my delivery?

Our brownies are carefully packaged to remain fresh during delivery. If you miss the delivery, you can follow the courier’s instructions for redelivery or collection.

 Can I gift a subscription?

Absolutely! Both prepaid and pay-as-you-go subscriptions make for thoughtful and delicious gifts. Simply enter the recipient’s details at checkout, and we’ll take care of the rest.

What happens if I pause my subscription?

When you pause, we’ll hold your future deliveries until you’re ready to resume. No brownies will go to waste!

How are the brownies delivered?

Our brownies are freshly handmade to order and delivered via a trusted courier service. They arrive beautifully packaged, ready to enjoy or gift.

Subscriptions - Have any other questions drop us a message