We operate a Privacy Policy in respect of the information we collect about you. By submitting your information to us you consent to our collection and use of it as set out in this Privacy Policy.
Brownie Heaven is based at The Cafe, Alcester B49 6EH, food preparation and delivery is ALSO operated from the same address.
When you place orders via our website, make enquiries about the services that we provide or join our mailing list we ask for certain information including your name, address, credit and debit card details (where appropriate), email address, telephone number and other information relating to your BROWNIE SHIPPING REQUIREMENTS. This information allows us to process your order and/or provide you with products or services tailored to your needs.
We will not share personal information about you with any other companies, unless you indicate otherwise. However we may use your information to inform you of special offers, promotions, new products or services and changes to our website. If you do not wish to receive this information please amend your account details, by logging into your account and unsubscribing from the newsletter service.
We use the email distribution service provided by SmartrMail Pty Ltd based in Australia (https://www.smartrmail.com). SmartrMail assists us in creating, scheduling, and delivering our newsletters. SmartrMail acts as our data processor and it may have access to your name, email address, IP address, and cookie-related data, which is necessary for newsletter delivery and analytics purposes. To make sure that your personal information is properly protected, we have concluded a data processing agreement with SmartrMail that ensures the highest level of protection for your personal information.
We share aggregated anonymised information regarding our customers in general with carefully selected third parties. This information does not contain information that could identify you as an individual.
By law you are entitled to a copy of the personal information we hold about you. Requests for such information must be made in writing via email to The Data Protection Officer.
The Internet is global and it is possible that information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us. Some of your personal information may also be stored on databases located and maintained by organisations outside the European Ecomonic Area. The card processing service is operated by Paypal as such, they will only hold information that you provide to Paypal, who are based in the U.S.A.
Third Party Websites
This Privacy Policy only applies to information collected by us. It does not apply to information you supply to third parties even where you have accessed such third parties websites through a link from this website. We do not have any control over and shall not be held liable for the content of, or handling of personal information collected by, such websites.
Cookies
"Cookies" are small text files that are stored on your computer's hard drive by your browser. We use cookies to keep a record of which pages you have viewed and which products or services you have ordered. Our cookies will log if you have previously used our site and allow us to provide you with an optimised homepage. They do not contain personally identifying information.
Changes to our Privacy Policy
If we change any of the terms of our Privacy Policy we will post the revised Policy on our website behind the Privacy Policy link
Unsolicited e-mail
We shall not send unsolicited electronic mail to clients unless :-
(1) the message is clearly identifiable as unsolicited before it is opened by a client; and
(2) a check has been carried out against a register for opting out of such transmission (such as the e-mail preference service) at a reasonable time before the message is sent.
We shall not send any random, untargeted, unsolicited commercial electronic mail (i.e. Spam)
If you do not wish to removed from our mailing list please ammend your account details, by logging into your account and unsubscribing from the newsletter service.
